FAX: 1(219) 473-4259

Course Dates: March 16, 23, 30, April 6, 13

Course Time: Thursdays, 6:00 p.m. to 10:00 p.m.

Course Location: Whiting Campus, Room 413

Course Description: This course is a continuation of the case study approach to utilization of health care management skills learned in the healthcare curriculum. Class activities and assignments will be conducted in both individual and group formats. This course is required for all Healthcare Management majors.

Prerequisites: HCM 426, Healthcare Strategy and Policy I

Textbooks: Pocket Guide to Public Speaking, Pfeiffer, William, Prentice Hall, 2002

Harvard Business Review (HBR) Cases, Harvard Business School Publishing

Other Healthcare Cases

Futurescan , A Forecast of Healthcare Trends, Russell Colie, Health

Administration Press

Statement of Plagiarism:

If an instructor or other Calumet College of St. Joseph personnel find that a student has plagiarized or been involved in another form of academic dishonesty, the instructor or other personnel may elect to bring the matter up for judicial review. The maximum penalty for any form of academic dishonesty is dismissal from the College. The procedures for judicial review are listed under the section of CCSJ handbook that addresses student grievances. All papers over five pages in length are to be submitted electronically. The college will screen them with the contracted system, turnitin.com.

Citation Guidelines:

Calumet College of St. Joseph adheres to citation guidelines as prescribed by the particular discipline (i.e., MLA, APA, Chicago Manual of Style or Turabian.). All of these guidelines are available in the Calumet College of St. Joseph library or bookstore. These texts outline how to cite references from a variety of sources, including electronic media.

Center for Academic Excellence:

Tutoring assistance is available for all students of Calumet College at no additional charge. The Center for Academic Excellence (CAE) has experienced and well-trained tutors in most subject areas. This assistance is available for students who want to improve their work. Online tutoring is also available. Call to make an appointment, 1(219) 473-4287.

Withdrawal from Classes Policy:

Degree Completion Division (DCD) students should consult the DCD Student Handbook for information on DCD withdrawals.

Class Policy for Assignments: Students will be given ample time to work on their assignments. All assignments are to be turned in at the beginning of the class period they are due. NO LATE ASSIGNMENTS WILL BE ACCEPTED.

Class Policy on Attendance: Students are expected to attend all class sessions. If a student must miss a class session, they are expected to contact the instructor prior to the class session. If a student misses more than one four-hour class session they will be administratively withdrawn from that class.

Course Objectives / Learning Outcomes:

· Students will utilize critical thinking strategies as a basis for professional decision making and action

· Students will apply different disciplines and appropriate theories as a basis for professional practice

· Students will effectively communicate with individuals and groups in a professional setting

Skill Outcomes:

· Problem solving and critical thinking will be challenged when students act as consultants on healthcare cases and determine solutions and actions

· Research skills will be applied for problem solving and decision making

· Students will demonstrate their verbal and presentation skill in presenting a case to a board of assessors from the healthcare field

· Students will demonstrate verbal and listening skills by their involvement in class discussions

Assessment:

Case studies 150 points (15%)

Presenter’s Notebook 200 points (20%)

Presentation Quiz 50 points ( 5%)

Formal presentation 500 points (50%)

Round table discussion/contributions 100 points (10%)

A: 100-92%, A-: 91-90%, B+: 89-88%, B: 87-82%, B-: 81-80%, C+: 79-78%, C: 77-72%,

C-: 71-70%, D+: 69-68%, D: 67-62%, D-: 61-60%, F: Below 59%

Format for Written Assignments:

Students will adhere to the American Psychological Association Guidelines (APA) style for all papers.

Class Assignments:

Session Topic-Assignment

Week 1: Formal Paper due ( HCM 426 - 500 points )

Texts: Healthcare Strategic Planning

Chapter 10

FutureScan

Read Chapter 1 – State of the Nation

Pocket Guide to Public Speaking

Chapters 1 - 3

Week 2: Texts: Healthcare Strategic Planning

Read Chapter 11

Pocket Guide

Read Chapters 1 – 6

Strategic Management of Healthcare Organizations, Ginter, Swayne & Duncan

Read Appendix C

Quiz – Oral Presentation (50 points)

FutureScan

Read Chapter 8 – Competitive Forces

Presenter’s Notebook:

Write several drafts (40 points)

of the central message

Prepare a listener analysis (20 points)

Organize your material

Outline main points (40 points)

with supporting information

Prepare Case Study 1 (50 points)

Week 3: Text: Healthcare Strategic Planning

Read Chapter 12

FutureScan

Panel Presentation A

Presenter’s Notebook:

Complete Introduction (30 points)

Finalize Conclusion (30 points)

Prepare sample (30 points)

questions and answers

Bring visual aids (10 points)

Practice presentation skills

Prepare Case Study 2 (50 points)

Week 4: Text: FutureScan

Panel Presentation B (50 points)

Panel Presentation C (50 points)

Prepare Case Study 3 (50 points)

Oral Presentation:

Bring practice materials

Week 5: Formal Presentations: (500 points)

Presentations 1 – 8

Formal Presentation

HCM 427

Use the final written cases from HCM 426 as a starting point for the final oral presentation of the case.

1. Limit presentation time to 15 minutes. Allow up to another 5 minutes for questions and answers.

2. At this level of presentation, the persuasive method is expected. You are trying to help the audience understand your logic and accept your recommendations.

3. Analyze the audience. Determine who your audience will be. Do an audience analysis.

4. Consider the type of appeal; ethical, emotional, logical

5. Use the understanding you have gained from the case. You are now the expert in this area!

6. Organize your presentation.

Introduction – Strong beginning. Get their attention and gain rapport, but most importantly introduce the central message.

Body – Bulk of information needed. Link one idea to another smoothly.

Conclusions – Brief summary. No new info. Ask audience to take an action. Tie conclusion back into the Intro.

7. Visual aids. Real objects, models, flip charts, handouts, white board, slides, video, overheads, power point. Use several effectively.

8. Delivery of presentation – practice, practice, practice. Use the “extemporaneous approach”

Establish credibility – enthusiasm, confidence, expertise

Nonverbal communication –

Eye contact

Interaction with audience (where applicable)

9. Handling questions and answers