Department: Student Engagement and Retention
Status: Full-time, Non-Exempt (Hourly), Benefits Eligible
Reports to: Manager of Student Services
Hours: 8:30 am – 4:30 pm
Application Deadline: Position Open Until Filled

Position Summary:

This position is the first public point of contact for students and visitors to the college: answering phone calls, greeting and directing arriving guests, and providing general administrative support for student services. This position provides general administrative support for the first-floor student services offices at the Welcome and Information Center (WIC) desk. To be successful in this position, you must be flexible, self-motivated, customer service-oriented, able to effectively handle multiple priorities and deadlines, and detail–oriented with strong follow-up skills. You must also embody integrity and professionalism to serve as a colleague in a developing and evolving team.

Responsibilities include:

• Presenting a welcoming presence to the members of the College community and our visitors
• Greet and direct visitors/students to the appropriate individuals/departments
• Receiving all incoming calls to the Welcome and Information Center in a timely and professional manner, and directing telephone calls to the correct individual or office
• Provide administrative and clerical support to the student services departments
• Supervise work-study students when appropriate
• Conduct all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA).

Minimum Qualifications/Experience:

• Strong communication skills (written and oral)
• Knowledge of Microsoft Professional Suite
• Ability to establish and maintain positive, collaborative relationships with students, faculty and staff

Preferred Qualifications/Experience:

• Bachelor’s degree strongly preferred and/or extensive experience working in Higher Education

Application Requirements:

• Cover Letter
• CV/Resume