Joseph also teaches undergraduate courses in Marketing Research, Public Relations, Supervisory Management, Ethics, Business Communications, Compensation and Benefits and Labor Relations. Joseph also teaches undergraduate and graduate courses in Human Resources Management in both face-to-face and online formats.
Joseph is the founder and President of Client Contact Center Solutions, an innovative consulting firm, whose specialty is performance improvement, organizational development and change processes, training and training development as well as diversity and inclusion programming. Prior to launching Client Contact Center Solutions, Joseph held senior leadership positions with Fortune 100 companies in global customer care, sales and training and operations initiatives in the Telecommunications, Commercial Property Management and Financial Services industries.
Joseph has presented at various educational, leadership and professional development conferences and most recently delivered training at the 6th Annual Diversity and Business Symposium Job Fair in Merrillville, Indiana.
In 2011, Joseph was awarded the Notable 90 award from the University of St. Francis. In celebration of the University’s 90th founding year, the Notable 90 award recognizes distinguished alumni for having made significant professional, personal and civic contributions to improve the communities in which they live and work. In 2013, Joseph was recognized by Calumet College of St. Joseph with the Faculty Appreciation award. The Faculty Appreciation award is given to faculty who consistently inspire students to achieve outstanding academic excellence as a foundation for assuming demanding 21st century careers. In 2014, Joseph was recognized by Calumet College of St. Joseph with the Teacher of the Year award.
Joseph holds B.B.A., M.B.A. and M.S.T.D. (Master of Science in Training and Development) degrees all from the University of St. Francis in Joliet, Illinois. Joseph is pursuing his doctoral degree in educational leadership.